Practice policy

Terms and Conditions

Last updated: [to be set on review]

Draft placeholder - requires professional legal review. This document is provided as a starting point only. It is not legal advice and must be reviewed and approved by a qualified legal professional before the practice goes live. Handling of health information in Australia engages the Privacy Act and the Australian Privacy Principles, and a mental health practice has additional professional obligations.

These terms govern your use of the Wellspring Psychotherapy and Counselling website and services. By booking an appointment or using this website, you agree to these terms.

Services

We provide psychotherapy and counselling services. Therapy is a collaborative process and outcomes cannot be guaranteed. Our services are not a crisis or emergency service. If you are in crisis, call 000 or Lifeline on 13 11 14.

Appointments and payment

Fees are as published on the Fees page and are payable as described at booking.
Concession pricing requires confirmation by the practitioner.
Payments are processed securely by our payment provider.
Cancellations and rescheduling are governed by our Cancellation Policy.

Your account

You are responsible for keeping your account credentials secure and for the accuracy of the information you provide. You must not share access to your account.

Confidentiality

Information you share is treated confidentially, subject to the limits described in our Privacy Policy and confidentiality statement.

Intellectual property

Website content and downloadable resources are provided for personal use and remain the property of the practice unless otherwise stated.

Liability

To the extent permitted by law, we are not liable for indirect or consequential loss arising from use of this website. Nothing in these terms excludes rights you have under Australian Consumer Law.

Contact

Questions about these terms can be directed to Hilina.therapy@outlook.com.